U-Haul Moving & Storage of South Hill

Fraud alert
Charged card without authorization
Said I was there after 7pm with police escorting me out when I paid for the unit to access after 7pm
Said I roamed for the water fountain down a wrong hallway.
Jack aces
Never using Uhaul again and I made a corporate complaint

Awful. Had a time sensitive move so booked a reservation 3 weeks out. Got a call 2 days before the move saying they don't have the equipment and wanted me to drive over 100 miles one way to go get it. I called the other location and they didn't even have the equipment at their location!

Customer service was no help, they offered $100 off my bill, a extra day of travel, and 200 'free miles.' -- anotherwards lose more than $100 in fuel having to drive the 200 miles round trip just to pick it up, lose a day of travel/packing to go get it, and the 200 'free miles' goes towards picking it up in the first place. Not to mention having to pay for a motel for the delay... so basically zero compensation.

Had to change my reservation to Penske which cost me $500 more for being last minute, but at least *they* had the equipment that was reserved. I grew up with the family using U-Haul, very disappointing to see what it has become.