U-Haul Moving & Storage of South Hill

Booked a trailer and paid for it upon pick up, was then sent an invoice a few days later stating I owed them an additional amount beyond what I had already paid. I called and spoke to an associate who informed me the additional charge was because the trailer had not been checked back in upon return, to which I informed her my boyfriend and I both tried to submit the return form when we dropped the trailer off and it wouldn’t go thru. At this point the lady got really short with me and said she would refund the return fee and hung up on me. While I had a pleasant interaction at pick up, I definitely did not have a very good interaction with the staff about additional charges that should never have occurred.

I typically don't leave positive reviews out of being forgetful, but man U-Haul really impressed me. Rented a truck yesterday to return yesterday, but I got called into work and everything got pushed back and these guys worked with us every step of the way. I'd like to specifically shout out Adriana and Justin who are crushing it. Thanks you guys so much for the help and if I need to move again anytime soon, this is where I'll be going. Again, thank you guys so much for working with me!