U-Haul Moving & Storage of St Cloud

This location is awesome. The staff are friendly and helpful.

WOW!! There are still good people left in this world! Thought I needed a trailer to haul a car but ended up not needing the trailer and got the car to my garage. Brought the trailer back right away and the guy running the store reimbursed me the rental fee. Definitely a great experience!!

Rented a trailer to move some lumber. Was advised there was no action needed for after hours drop off as the manager would check it in the following morning. The following morning my card received an additional charge. I called and it was explained that when after hours drop off occurs you are supposed to check it in on the mobile app to avoid a fee. At no point was I verbally told this when renting this trailer. I explicitly asked if There was anything I needed to do upon drop off and was told “no, just place it under the canopy….” I get that you can add verbiage to a receipt with the terms that advise of this return fee, but it is rather shady practice to say no action needed when clearly there was! Did the employee forget to mention it? Who knows but with my questions specifically regarding it, you think it would jog the memory. Even still, it happens, but when calling the next day to inquire about this mystery charge, one would expect good service from a business and a willingness to own up to a lack of advisement of a potential additional fee! Just because you are covered on paper doesn’t mean you shouldn’t have good business practice and provide good customer experience by understating when the customer was never told about the fee and be willing to waive it.