U-Haul Moving & Storage of Ukiah

Extremely helpful David and all the guys were great. Cleaned and took really good care of the trucks like they were their own vehicles. All the guys at this location deserve raises! Thank you!

Employee was very helpful! Good experience

Great staff, friendly even when I was irritated with UHAUL policy of covering miles from point A to point B, not realizing that sometimes people go to point C before returning to point B and there is no option of buying an additional mileage plan.

There was something wrong with the gas tank which I did not discover until I was hundreds of miles away from the this location. If this site's UHAUL team didn't have to top off the gas tank from the last customer to me, they would not have known.

The gas nozzle would 'eject' from the truck, three different times, three different gas stations, and gasoline would spurt out down the side of the truck and the first time, all over my left leg and shoe. When I attempted to fill the gas tank to return the truck, the gas tank would stop the pump indicating the tank was full. This meant I went to drop off the truck and the tank was only 3/4 full. I had to find a 2nd gas station and force the nozzle to override the gas tank turn off, at least a dozen times, to get a full tank. UHAUL may consider this 'customer error' This customer has been filling gas tanks for 34 years and has NEVER had three different nozzles from three different stations get EJECTED out of the vehicle and spray gas all over. I figure the gas tank shutting off the nozzle indicating the tank was full, is just UHAUL making money as the customer thinks the tank is full, returns the truck, discovers it's not, and won't be bothered going and topping of the tank and just pays the UHAUL gas fees.

Otherwise the truck ran great and I traveled over 1000 miles.

Update: David called me to follow up on the issue with the truck and ensured the truck will be checked. Great customer service!