U-Haul Moving & Storage of University City

Maybe there's new management because Lewis couldn't have been more friendly or helpful.

Don’t expect any kind of service. Two U-Haul guys standing around. They did not greet, acknowledge, or offer to help me get into my rental. Then proceeded to criticize me for checking in on my phone rather than asking for help.

The manager, Rob, was very accommodating and helpful throughout the process. I’d rent from them again for sure.

I was verbally abused by 2 of the employees. One cursed and screamed at me. The other just went along with him. I felt very scared and unsafe. I’m still in shock. It’s so stressful to move anyway. I’m still so upset about this. I’m waiting for a call back from the general manager.

When I arrived at the rental location and presented my reservation confirmation today, the individual at the desk not only denied the existence of my reservation but also displayed a dismissive and disrespectful demeanor. Despite showing him my confirmation email and even witnessing the key to the vehicle I reserved in front of him, he insisted that there was no reservation under my name. Furthermore, the staff member in question resorted to using racial slurs against me, and forced me to pay an additional price for the same vehicle that I had already reserved (which I denied and end up not receiving a vehicle).

I urge you to reconsider renting from this location and prevent similar situations from happening to other customers.