U-Haul Moving & Storage of Utica

The employees went out 9f their way to help customers.
I was very impressed.
What a great experience

Super easy to reserve, pick up and drop off.

I have dealt with uhaul for years. For personal and business uses from California and Nevada to Illinois and New York. I will never ever use this location again. The trucks were dirty on the inside there were left over used napkins inside the cab of the truck. The gentleman I returned the truck to was very rude. I have never had to wait for an inspection and receipt. Here is the reason I don’t wait, I was over charged. I was charged for 2 gallons of gas that was not accurate when I left the gas needle in the same exact spot that I picked it up with. Had they done the inspection in front of me or while I was still present I’d be able to refute that charge. Highly unprofessional and that’s basically stealing from your customers. I will be sending a letter to corporate as well as leaving this review.

Have been to this location multiple times. It looks like it’s under new management as of a year or two ago. Had a minor issue with my reservation but it wasn’t anything that they weren’t able to fix. Natalie helped me out on 2 different occasions. Both times she was attentive, accommodating, and respectful. Inside the facility was clean and organized. The truck rental was reliable. This location also has climate controlled storage… highly recommend this U-Haul location.

Best Service in the business