U-Haul Moving & Storage of Verde Valley

Everyone was super kind and helpful!

If I could give zero or minus stars, I certainly would. So we reserved a 26’ U-Haul in mid December for January 4. On January 2, I get a phone call stating they will not have it and the closest one is nearly 50 miles away. No attempts to accommodate by the staff. When asked to have this escalated, we simply get told no manager is available. Then we get told there is never a guarantee. Based upon U-Haul website, there is no guarantee when booked within 24 hours. Then we get told the person who was to drop off the U-Haul had a delay. When asking for any compensation for inconvenience, simply ignored. We ended up paying for a U-Haul at a Phoenix location which was $83 more for miles we did not need, and then the additional fees for gas to drive an extra 90 miles that we didn’t need. This was by far the most disappointing experience ever. I have met 5 year olds that can run a lemonade stand with better business integrity than U-Haul Moving & Storage of Verde Valley. Moving is already stressful enough, not to mention having to modify plans and pay more money. I urge you to go with another local competitor as the customer service here is non-existent. The customer service rep supposedly escalated to her manager who was out of the office for the week and we have heard nothing at all. Not surprising by any means. Small town mentality with a most relaxed approach to any inconvenience to their staff or situation. Thank you for making a stressful time of moving even more complicated. You get 10/10 for causing additional cost, time, travel, etc. Kudos to you for being the worst!