U-Haul Moving & Storage of Wake Forest

The worst experience. Day after Christmas, was supposed to pick up on Atlantic Ave., who sent me 20 min. over to this one on Capital. The guy that hit the keys on the computer was not very nice or communicative. NO information about the equipment I was picking up, he hooked it up and took a picture and was done with me. No help and just plain rude. Never again U-haul, never going there again. Why wasn't it at the original assigned location?

The truck was clean and did exactly what it was supposed to. When picking up I dealt with Jaime, the owner. Dealing with her is like dealing with a brick wall. She is not friendly at all and honestly seemed unhappy that she has to work. Upon return I was told to go inside by staff outside so I did. Then Jaime told me to go outside since I wanted to pay with different card. Then a staff member outside told me to go back inside. It was a cat and mouse game they were playing with me. I waited close to 45 minutes outside so the assistant manager outside to check me in just so I could pay with a different card. Unbelievable poor service. Never coming back here. Unfortunately it is with in ten minutes of my house but I will have to find a different company next time.

Overall was a great truck and wonderful staff.

Very friendly service.

Pretty easy rental pickup