U-Haul Moving & Storage of Waterbury

I needed a trailer hitch with wiring installed on my wife's Bronco Sport, and it was a GREAT experience at U-Haul of Waterbury.

Every single person I interacted with -- from the woman who took my call and made my appointment, to the folks who were at the counter at check in, to Matt who did the actual install -- were all A+. He's fantastic and did a solid job on the hitch. His choice of music while working is also great. =) (I waited on their comfy couch and could faintly hear through the wall).

There are not many places where every person is genuinely friendly and kind.

The location itself is in a good spot, and there is a generous amount of trucks and trailers to rent (which I've done once from this location in the past -- great experience there, too).

There is a TON of helpful things available for purchase inside -- from boxes of all sizes and styles, to packing material, hand trucks, various trailer hitch accessories, etc.

I highly recommend this location if you need a hitch installed, or if you need to rent a truck or trailer.

Nice people easy process rented multiple times never had an issue with anything

Pleasant

I recently rented a fifteen foot box truck and after the check out process a store employee by the name Matt pointed from the inside the store a rough location of where the truck was. He stated to me that if the the Fuel tank amount and or mileage didn't match the paper work to come back in and let him know. So I went to truck and realized that the truck had and eighth of a tank less then paperwork stated and 17 more miles more the paper work stated. I went back in and stated this to Matt and he said I will correct it on the paperwork. Fast Forward to drop off I told him my paperwork online says it wasn't corrected, he once again stated he'll take care of but 'The systems were down.' So he said he'd fix it later, and this was never corrected. I was charged fuel charges and mileage I never used. Even after bringing it to his attention not only once but twice. Lastly, this truck was not road worthy, brakes were absolutely horrible.