U-Haul Moving & Storage of Waterfalls

This is my second bad experience! I will not be coming back and made sure to pass on my experience to my friends and family.

Drop off was a breeze—took 10 minutes!

It was an easy smooth transaction. Didn't have to wait long and staff was friendly.

My daughter needed to be out of her old place at noon on May 31, 2024 and could not move into different apartment until 5pm on June 1st. We would not be able to bring trailer back until late Friday or early Sunday. This was explained, by my husband, at the time of booking. After my husband drove two hours to pick the U-haul trailer up, he was told it needed to be back the next morning. My husband told the guy that that’s not what he signed up for. The guy then told him that he would have to go to Tama, IA to pick one up if he needed it longer. This was at 9am on Friday morning and we needed her to be out of her apartment by noon. By the time my husband would have gone to Tama and back, it would be at, or past noon. We had to have another friend, who lives in Cedar Rapids, pick up a van, and quickly drive it up here. It’s supposed to rain tonight. If anything in the truck gets wet, I guess we can send the bill for replacement to you, because I’m certain everything will not fit in a van. The incompetent person manning the U-haul place in Waterloo, should have told the people who didn’t need it until tomorrow, to go get it in Tama. Instead, we are getting punished for the incompetent employees who cannot make a proper reservation or problem solve. U-haul-you need to do better!