U-Haul Moving & Storage of Watertown

Made an appointment over the phone for hitch work, told the rep I was driving 1.5 hrs to get there and would wait with the car. Got no reminders so I called and they confirmed my appointment. I show up on time, and they tell me 'Sorry we don't have our installer here today.' The guy working said 'I could do it, but I have to run pay roll and do a bunch of stuff.' He also claimed he didn't know I was going to wait with the car. I had to cancel everything and drive back home. Total waste of time.

Getting our rental was a bit slow, but it wasn't Benjamin's (our agent) fault. They were short-staffed on a Sunday. I get it. I've worked in the service and retail industry before. People get sick/call off and there's not much you can do.
Benjamin was polite, and personable, yet remained professional, despite dealing with multiple waiting customers.

I lucked out and they had the vehicle I wanted for the time length I needed it for. I definitely rolled the dice by not making a reservation, and I'd recommend doing so in the future if possible.

I did need to call once, after getting the rental because it was one of those new-fangled keyless key fobs, and I wasn't aware of it's location (or I missed Benjamin mentioning it to me more than likely), but Benjamin was able to tell me where it was.

I was (at the time of return) ill, so my wife returned the truck for me. It was a smooth and painless process for her. And in my wife's words 'it felt too easy'. Honestly, that's beyond perfect. Big thanks to Mike and crew at U-Haul Moving and Storage of Watertown for making this an easy and painless process for us.

For some reason my mom was charged $150.00 for an insurance claim deductible for a cracked mirror housing, which popped off after their employee went to move the mirror back in place. I went to see the damage and popped the mirror housing back in, as no damage was done to the clips. The manager would not stop the claim from being filed and the corporate office has yet to respond, as these facilities are privately owned. I am extremely disappointed that the manager kept saying it’s JUST $150.00! Easy for you to say when your not on a fixed income and you aren’t being charged a damage fee when their is no damage! I have already contacted the attorney general’s office to file a complaint. My next stop is the better Business bureau, and if I don’t get anywhere with them I will be contacting a lawyer just on principle!

I accidentally selected to return the truck early in the day instead of late. Dude calls me and asks 'what am I supposed to tell the gentleman in front of me who is waiting for the truck?' Like I'm the cause for them not having a truck for gentlemen. Won't use ever again.

Truck drove very smoothly so that was a big plus. The people at the counter were very friendly but also very helpful. Highly reccomended.