U-Haul Moving & Storage of Watertown

I would say this is the best place that any Soldiers can ever get when it’s time for them to PCS. trucks, trailers, boxes, storage etc if you need them they have them but best of all is the outstanding customer service that they provide, absolutely unmatched. Definitely recommend this place to anyone!
Thank you all for helping me and make my stressful pcs less stress!!!!!

I've used this Uhaul facility several times for truck rental with zero issues. However, on this most recent use, I reserved 3 u-boxes for a cross-country move. From the second the boxes returned to the center with my things in them, I've had numerous issues. Only 2 of my 3 boxes have shown up on any documentation I've been provided as well as on the Uhaul website. My shipment date was changed 6 times with zero notice to me or updates on what was happening, and now my boxes show as 'in storage' rather than being 'prepped for shipment'. I have been calling the center every hour for 6 days now with zero answer. I've finally gotten through to corporate but they couldn't give me any answers on what is happening with my boxes, only that they are waiting for shipment. I'm not really one to leave reviews but honestly I'm just hoping maybe leaving one will prompt someone from Watertown to actually get in touch with me since I'm no longer in the state.

Wish I could give 0 stars honestly, I sat on hold with this location for almost 40 minutes this morning. I tried to do the online check in and nothing is working and I can't talk to anyone. I don't understand how uhaul is always a pain to work with, different locations, different states, always a miserable experience.