U-Haul Moving & Storage of Wausau

I rented a Uhaul 10’ truck on Saturday at 12 noon. It was very busy and a very long wait. I recommend trying the online ordering to help speed up the process of you don’t have time to wait. Seems like they need more staff for check out and check in of rentals as the staff seems stressed out by taking care of all tasks for customers. I had a similar experience with the drop off of the rental. Also I noticed the blankets were not folded when I received the truck. There seems to be lots of extra charges and questions for these charges so be prepared to answer all of these and the extra time.

I'd give a negative star rating if possible. Call, no answer, always a 5 min wait time. Yet, nobody in parking lot or lobby. Sat in parking lot watching employees not answering phone. Then get someone from another country that can't even answer the questions I had or transfer me to the actual store whose parking lot I'm in. Complete joke and useless.

Service was impeccable! Dayton, was friendly and helpful! The whole rental was so much easier than I anticipated. I will definitely be returning here in the future! 10/10

Awful service. Watch out they will try to rip you off for sure. The worst customer service ever.

Very helpful customer service