U-Haul Moving & Storage of West Des Moines

The nicest, the funniest, and most patient person I’ve ever worked with. Seagba came in a clutch and helped me work out a the proper plan for my trip, and patiently waited for me to get my personal finances figured out too. Super cool dude.

Seagba was a very helpful person and took care of me and my buddy he was very professional, would definitely recommend this U-Haul

Zach was awesome!!!! Super friendly and on top of everything. What a great employee!!! Helped me picking up and dropping off. Thank you!!!!

The manager of this location, Zach, is amazing. I had a horrific experience with Budget Truck Rental over Labor Day weekend, and Zach saved me. I reserved a truck online with Budget from St. Paul MN. I drove down to the Des Moines area to get my truck for a last big move of my belongings to St. Paul. Family and friends had all reserved our Labor Day weekend for this. I showed up at Budget with my reservation printed out and ready to go. They informed me that - although yes, I had reserved a truck -- they didn't have any trucks to rent all weekend. The dispute with Budget went on for entire day and a half, with them giving me a million ridiculous excuses and blaming it on me because I reserved the truck online and didn't call to confirm that they actually had trucks. In defeat, I showed up at U-Haul on Labor Day just to unload a few things from my storage unit that would fit in my car. Zach happened to be at the front desk. Zach, you are my superman. You went above and beyond the call of duty to help me secure a truck so I could empty out my storage unit. I cannot say enough about the lengths that Zach went to to ensure that I had a stellar customer experience. My advice? Forget Budget. Go directly to U-Haul (and Zach in West Des Moines!).

Bill from the jorda creek west des moines branch made the rental process seamless. My return was after hours and the uhaul app was really simple to use and guided the return process well.