U-Haul Moving & Storage of West Hartford

A lady who was helping us was incredibly nice. The only thing this U-Haul location didn't have what we needed.
So, instead she made a booking on our behalf atbthe other location, and to make sure she called them twice, but couldn't get to them, because phone Calls were rerouted to their number, if I understood correctly.
Hartford, Connecticut

The storage unit I reserved was the suggestion from U-Haul when I reserved my 20ft moving truck. It was incredibly frustrating and inconvenient to show up to unload the full moving truck with a three bedroom house worth of stuff to be given a literal closet (10x5). The facility was able to upgrade us to a 10x10, but this is still not even close to enough space for the amount we needed to store. This turned what should've been an easy move into a nightmare, where we had to drive to family houses and move our items into two different basements.

Great customer service. The gentleman with the long hair who did the vehicle inspection deserves a raise!

Title: Exceptional Service from Alitza at U-Haul recently had the pleasure of renting a vehicle from U-Haul and I cannot express enough appreciation for the exceptional service provided by Alitza. From the moment I walked in, Alitza's dedication and professionalism stood out.Despite my initial reluctance to purchase insurance, Alitza patiently and persistently advocated for it, demonstrating genuine concern for my well-being and the protection of my assets. Even when I joked about potential commissions, Alitza remained focused on ensuring that I understood the importance of having adequate coverage.What truly impressed me was Alitza's willingness to share a testimonial about another customer's experience with me. Her genuine and empathetic approach, coupled with the compelling testimonial, convinced me of the necessity of purchasing insurance coverage. This decision ultimately saved me from potential financial strain and provided me with peace of mind throughout the rental period.Moreover, when I encountered a minor accident during the rental, Alitza demonstrated remarkable professionalism and empathy. She was incredibly receptive to my concerns, provided clear guidance, and offered invaluable support throughout the entire process. Thanks to her assistance, what could have been a stressful situation was quickly and efficiently resolved, and I am grateful for her unwavering support.Alitza exemplifies the highest standards of customer service and professionalism. Her dedication to ensuring a positive experience for customers is truly commendable, and her efforts did not go unnoticed.I firmly believe that employees like Alitza are invaluable assets to U-Haul, and I want to ensure that her exceptional performance is recognized and celebrated. Thank you, Alitza, for your outstanding service and commitment to excellence. You made my rental experience truly exceptional.

To the public get the insurance never decline it trust me!!