U-Haul Moving & Storage of Westfield

Jeremy the manager has consistently helped my corporate account over and over to ensure we have best service and outcomes.. there's uhaul then there's a uhaul like this..

I've rented vans from this facility over 10 times, only with a few complaints, (long check in, not being acknowledged by staff or a van that has bad smell ) But on June 22nd , I woke up early to return my van at 7 am to be able to beat the 24 hour time period to not get charged an extra day. I was there as doors opened at 7 am. I returned the van , double checked with staff member that I was returning before I was double charged...

When I got my email receipt at 10:30am, I saw my van was marked as dropped off at 830 am. When I called to see why I was marked at 830 not 7 the staff member informed me I dropped off an hour late. I told him I was just there, I have the receipt from the gas station next door showing I filled up the appropriate amt. Of gas @ 6:47 am. The staff member said they will refund my extra day ...but insisted I was lying about the drop off time.

I believe they made yet another mistake, didn't want to be to blame. And passed off as though they were doing me a favor...in actuality they lied, and called a longtime customer a lier. I will no longer do business with this facility until I'm issued a full apology by the two staff members present this morning.

I know for a fact there is video footage of my 7 am drop off. And I've attached my gas receipt,with the appropriate gal. Of gas to replenish the tank, next door to the U-Haul facility at 6:47 am

Getting a truck was easy getting up was hard

Terrible. They’ll leave on hold for 10 minutes without even have addressing you.