U-Haul Moving & Storage of Westland

If I could give NEGATIVE stars I would. I have used uhaul about 20 times in my life and in several cities and states and I have NEVER had such a horrific experience in my life as with this company. They had at least $100 deposit on my card, the truck I rented was $29/day. Long story short I had a couple different events happen exactly when I was loading the truck to move causing me a delay. I had to stop everything and get my father taken care of who just passed away. I was one or possibly 2 days late with my truck. Which was MORE than covered with my deposit they were holding. I was not thinking of uhaul at this moment my mind wasn’t even thinking properly due to what happened and the second day of the truck being late I woke up to the truck GONE!!! Loaded with all my possessions including irreplaceable items of my son that passed. Including 75” tv and other electronics. I’m only maybe 10 miles away from the uhaul, the trucks all have GPS tracking on them so uhaul should know I’m not “stealing” their truck lol. It hadn’t moved and was around the corner still. But the ignorant people decided to TOW the truck 10 miles back to uhaul!!! Now I have said I’ve used uhaul about 20 times and I have been wrong about how long I’ve needed the truck before and it has NEVER EVER been an issue for me to be a day or two late. But this Westland office has got some kind of scam going on with the tow company in my opinion. They must be getting kick backs from getting their trucks towed because it’s really weird that 20 other uhaul companies have never even threatened to tow the truck. Not have they ever Insinuated that I might be “stealing” the truck lol and I have taken uhaul to different STATES! But I’m trying to steal a uhaul from Westland to Romulus lmao? This is definitely a racket they are trying to line their pockets with so I highly highly advise everyone to use ANY other uhaul company besides this one. I don’t know if those company owns any other uhauls in the area but I would 100% make sure whatever one you use it’s not owned by them. If anyone else has had a similar experience with these people you should reach out to me because someone needs to take this company to court and I’m happy to do it.

The young man that helped me (I wish I knew his name) was very helpful. He recommend products that satisfied my needs and was very polite each time he helped me. I had so much going on that it required me to come into this location a few times and each including the truck drop-off I so happen to receive assistance from this young man and I was pleased each time. I greatly appreciate that he recommend products that was useful and not wasteful, so that was a plus. I give this location 5 stars just off his customer service only. Thank you

Very organized, clean, and professional. Paige, Ryan, Susan, Juan- The group as a whole was very friendly and personable. The truck was clean and well maintained. THANK YOU all for making this part of the moving process easy!
Would recommend highly!

The process was no issue, we arrived to the location and within minutes we were on our way with the uhaul that we needed. The workers were very nice and friendly, the equipment was cleaned and maintained very well. The store was clean. Parking lot was clean and well organized. We will definitely like to rent from this location in the future and will recommend this location to family and friends.

Thanks for being so professional!