U-Haul Moving & Storage of Wilkes-Barre

Cory was super helpful, very nice guy!

I successfully placed an order for a 24/7 location due to needing a longer timeframe than a 24 hr window. The day after I secured the location I get a call saying they don't have the truck I ordered and they were putting me with this location. Pick up time was 4pm, however, we stopped by at 3pm, filled out the paperwork and told them we would be back in an hr. The next say we brought the truck back at 5pm, which is what I had it scheduled for at the previous place. We also brought it back with a 1/4 of a tank MORE than what they gave us. We get there and they tell us that they are charging us for another whole day... I was blown away. No one ever said having it at this new place would change my needs... but she made sure to tell me that if I brought the truck back with less gas then what they gave us, we would be charge $4.95 a gallon... yet, we don't get reimbursed for the extra gas we left in the tank. My husband even said to the clerk, 'so are you going to give me the money for extra gas in the truck?'.. she stumbled a bit with her response and said 'oh...noooo.. we dont do that'.. and my husband responded with 'but you'll charge us for a whole entire day just because you have us down as being late'... there was ZERO communication in regards to times for the truck. The clerk didn't give us a timeframe.. nothing.. we were in the shop for less than 4 minutes from begining to end... enough time for her to give the key, confirm my credit card and tell us about the $5 a gallon if we return it with less.. I use the mobile services often... I never have any issues. But now i will NEVER use their services again. To be charged an addition $80+ for what i undestand to be an hr late in their eyes, is insane! That was DOUBLE my bill!!! For 1 hr!!! The weather was awful. With the snow. And rain.. no text..no calls... I will be sharing this experience online, as well with the BBB. Absolutely horrible. We own many properties locally and we have used their company for years to move clients and such. Never again! I wish I could give negative stars!

I successfully placed an order for a 24/7 location due to needing a longer timeframe than a 24 hr window. The day after I secured the location I get a call saying they don't have the truck I ordered and they were putting me with this location. Pick up time was 4pm, however, we stopped by at 3pm, filled out the paperwork and told them we would be back in an hr. The next say we brought the truck back at 5pm, which is what I had it scheduled for at the previous place. We also brought it back with a 1/4 of a tank MORE than what they gave us. We get there and they tell us that they are charging us for another whole day... I was blown away. No one ever said having it at this new place would change my needs... but she made sure to tell me that if I brought the truck back with less gas then what they gave us, we would be charge $4.95 a gallon... yet, we don't get reimbursed for the extra gas we left in the tank. My husband even said to the clerk, 'so are you going to give me the money for extra gas in the truck?'.. she stumbled a bit with her response and said 'oh...noooo.. we dont do that'.. and my husband responded with 'but you'll charge us for a whole entire day just because you have us down as being late'... there was ZERO communication in regards to times for the truck. The clerk didn't give us a timeframe.. nothing.. we were in the shop for less than 4 minutes from begining to end... enough time for her to give the key, confirm my credit card and tell us about the $5 a gallon if we return it with less.. I use the mobile services often... I never have any issues. But now i will NEVER use their services again. To be charged an addition $80+ for what i undestand to be an hr late in their eyes, is insane! That was DOUBLE my bill!!! For 1 hr!!! The weather was awful. With the snow. And rain.. no text..no calls... I will be sharing this experience online, as well with the BBB. Absolutely horrible. We own many properties locally and we have used their company for years to move clients and such. Never again! I wish I could give negative stars!

Cancled my reservation with no call, no text, and no email for being a mear 40 mins late. Insulted me and was rude when I asked why the reservation was canceled. Will not use again, and I recommend you find a different rental place.

Cancled my reservation with no call, no text, and no email for being a mear 40 mins late. Insulted me and was rude when I asked why the reservation was canceled. Will not use again, and I recommend you find a different rental place.