U-Haul Moving & Storage of Woodside

Good lord. This is the third time I’ve used this U-Haul location in the past 3 months and it has been awful each time. The trucks are fine (mostly), the building is new, but be ready for absolutely terrible customer service.

Each representative I’ve dealt with is not only unfriendly, but one was actively snarky with me for asking innocent questions I did not know the answer to. It does not help that the check-in process is insanely complicated (at one point, you have to provide two different contact references that they HAVE to call and verify, and if they don’t pick up the phone, you’re out of luck, no truck), and if you need assistance they are reluctant to help, and have attitude about the situation. This might be forgivable if it was busy, but each time I’ve been there, there has been NO ONE in line, and two representatives just clicking away on the computers, actively trying to avoid interaction. It’s baffling. I’m not sure what is going on at this place, but I’d recommend going elsewhere. I certainly will be from now on.

Very good Storage unit safe and clean and plenty of parking for customers

Nice location friendly staff lots of equipment to rent an storage too

Nothing keeps up good work