U-Haul Moving & Storage of Youngstown

The online “ scheduling “ was fine and worked easily. Using the “ App” to pickup the Truck , Not so much. I ended up having to go into the location to complete the rental.

The online “ scheduling “ was fine and worked easily. Using the “ App” to pickup the Truck , Not so much. I ended up having to go into the location to complete the rental.

The review you're asking me to give is about the location that I rented from this isn't the normal location where I rented from and the problem I have is with customer service I booked my rental at the Warren location on Main Street my reservation was for 6:30 I received the phone call at approximately 5:20 from that location that was telling me that my reservation was ignored by customer service and the truck that was out at the time that I was to be running was extended by customer service not the U-Haul location she did a good job at finding me another location that had the equipment that fit my needs put the location extended me 15 miles south which added more time to my travel and for pickup and return which caused me to have more mileage on the rental than what I should have had customer service cost me more money for my rental this is the fourth time that I've rented equipment like this from U-Haul from Main Street in Warren and not had an issue I'm satisfied with the service that I get from U-Haul on Main Street in Warren the one on Mahoning Avenue is a good location and I've rented from there before the windows in the truck were dirty all of the tires were below the Standard air pressure so the TPMS light was on and one tire didn't even have a sensor in it which caused me to use more fuel and time out of my trip to stop at a truck stop and pay $6 to go ahead and fill the air in the tires the tow dolly that I used had a light out so they replaced it with another tow dolly the same light was out on it the staff determined that the truck was the issue and not the tow dolly but since their mechanic was already gone and they were passed closing hours there wasn't nothing they could do to help me yet again this issue that I have goes back to customer service letting my rental be extended from the other store I was supposed to leave for my trip at 6:30 I was not on the road to almost a quarter to 8:00 and then an extra 20 minutes to stop on my way to put air in the tires in the truck my trip to Cincinnati from where I live I did not get home until a quarter after 7:00 the following morning customer service at U-Haul cost me more time and more money on my rental than what I should have had I've spent almost $2,000 in rental so far this year with U-Haul another bad customer experience like this will probably turn me in another Direction I thank you for your time and a way for me to communicate with you I hope this gets recognized

The review you're asking me to give is about the location that I rented from this isn't the normal location where I rented from and the problem I have is with customer service I booked my rental at the Warren location on Main Street my reservation was for 6:30 I received the phone call at approximately 5:20 from that location that was telling me that my reservation was ignored by customer service and the truck that was out at the time that I was to be running was extended by customer service not the U-Haul location she did a good job at finding me another location that had the equipment that fit my needs put the location extended me 15 miles south which added more time to my travel and for pickup and return which caused me to have more mileage on the rental than what I should have had customer service cost me more money for my rental this is the fourth time that I've rented equipment like this from U-Haul from Main Street in Warren and not had an issue I'm satisfied with the service that I get from U-Haul on Main Street in Warren the one on Mahoning Avenue is a good location and I've rented from there before the windows in the truck were dirty all of the tires were below the Standard air pressure so the TPMS light was on and one tire didn't even have a sensor in it which caused me to use more fuel and time out of my trip to stop at a truck stop and pay $6 to go ahead and fill the air in the tires the tow dolly that I used had a light out so they replaced it with another tow dolly the same light was out on it the staff determined that the truck was the issue and not the tow dolly but since their mechanic was already gone and they were passed closing hours there wasn't nothing they could do to help me yet again this issue that I have goes back to customer service letting my rental be extended from the other store I was supposed to leave for my trip at 6:30 I was not on the road to almost a quarter to 8:00 and then an extra 20 minutes to stop on my way to put air in the tires in the truck my trip to Cincinnati from where I live I did not get home until a quarter after 7:00 the following morning customer service at U-Haul cost me more time and more money on my rental than what I should have had I've spent almost $2,000 in rental so far this year with U-Haul another bad customer experience like this will probably turn me in another Direction I thank you for your time and a way for me to communicate with you I hope this gets recognized

I was very disappointed and inconvenienced.I requested a truck at a specific location got there no truck available.I had people waiting on me to move.I had to go to another location to get a truck.