U-Haul of Agoura

Priced as quoted, clean and good condition equipment. Efficient check in and out.

Gas guzzling 20' truck that came with a quarter tank of gas so I had to fill up before my journey. The truck was filthy both inside and out
so I had to clean the windows in order to see properly. Poor and slow service on the return.

The ladies were nice I was disappointed that my reservation changed twice to locations further away, but the ladies helped me and gave me 30 extra miles.

They really don't care the customers
You will need like 2 hours wait for service

I would like to preface this with saying I never take time to write reviews but this is certainly the exception, if 0 stars was possible I would rate that. This business has fraudulently charged my card for over $3,000 and they do not care or want to help.

I scheduled an auto transport rental with Uhaul on 5/16-5/22. To start, my trailer I was given for the rental had bald tires, when I brought this up to the store associate he simply shrugged it off and said it was fine. I briefly went over with him the dangers of towing long distance with bald tires and he diddnt seem to care. After purchasing my trailer I was told to wait outside and a team member would be happy to hook up the trailer for me. Well 20+ minutes go by and nobody comes out and I end up loading the trailer myself.
This is far from the worst.

On 5/30 I was billed $2,899…. I was shocked as I couldent think of anything that was wrong, the trailer was returned on time and it was not damaged. After a painful 2 hour phone call with most of that being on hold with U-Haul Corporate, they were able to figure out that a location in Florida had mistyped their rental tag and instead entered my rental tag and I was billed for dropping off a trailer on the other side of the country despite never having been to Florida.

I then had to take time off work to go down to the store and try to work things out in person since they refused to answer any of the 10 phone calls from U-Haul HQ or myself trying to reach them. I get to the location and no manager is present. The employee working had no clue what to do and basically told me to kick rocks and try again tomorrow. It is now the following day, I am still being billed for excessive fraudulent charges. I have spent over 1 hour on hold trying to reach a team member with no avail. Please whatever you do, do not use U-Haul or at the very least this location. The employees do not care about you and will try to charge you fraudulent charges and do absolutely nothing to help or compensate you. Please avoid this business at all costs.