U-Haul of Agoura

Awesome, totally professional!
Saved me lots of money too!

I liked through my experience with U-Haul
1. The effortless reservation process.
2. The truck came equipped w/dolly, and appliance blankets.

excellent service at UHaul site

It’s rare these days when you get good service and therefore it needs to be recognized. I rented a truck from this location to do some minor moving of household items. Every step of the process went smoothly, from the reservation to checkout.
Although when I brought the truck back the next morning I noticed I had to put more gas in the tank than I thought I had used. It seems you have to check the gas gauge & your contract to verify how much gas you need to bring it back with an equal amount as when you left. That’s normal. But it took 4 gallons and I had only driven 18 miles. Something was not right.
So when I checked the truck back in I confronted the first person I came upon with anger. His name is Cory and I started out the conversation pretty aggressively.
In a matter of moments, Cory calmly explained to me what likely happened, told me that I wasn’t the first person this happened to, then apologized, and offered a fair reimbursement for the extra expense I incurred.
Just like that! Problem solved.
If corporate U-Haul is reading this then you need to hire more employees like Cory. He quickly handled an angry customer and diffused the situation with a little reason. He didn’t need to give me a full refund, and I didn’t expect that, just make it right. A few dollars was all it took.
Too often people skills and some common sense are overlooked when in the service business. So thank you, Cory.

Fast service, had 2-3 guys in front of me picking up trucks at 7am and I was still able to be out with my trailer hooked up and lights tested in less than 15 minutes. Highly recommended.