U-Haul of Arlington Heights

The office staff was extremely helpful and courteous. However, as a corporate account that frequently travels long distances, we require a reliable vehicle. Unfortunately, the 15-foot truck we received had several issues. The gear shifting was problematic, making it difficult to change gears, and the steering wheel moved side to side while driving on the expressway. This was my first corporate rental, and it was not a positive experience in terms of the vehicle provided.

Poor and rude service at Uhaul Arlington Heights. Damaged my vehicle while installing hitch.

I went to Uhaul Arlington Heights for a hitch installation on my RAV4 on July 28, 2023. The hitch was not installed properly and this resulted in the tail gate of my RAv4 not locking. The manager at the Uhaul, who himself retrieved the hitch from the trunk of my RAV4 before installing it, was rude and declined to take any responsibility. He asked me to file a claim with Uhaul's insurance, Repwest. My vehicle was almost undrivable since the tail gate would not lock. Repwest declined my claim and I was left with paying a body shop $523 to fix the locking mechanism of the tail gate. I would recommend not to go to this location of Uhaul for hitch installation.

I rented a trailer several times from this location. The service is always spot-on. The staff working at this location is excellent. Very friendly, upbeat, and helpful. And I appreciate the quick check-in and check-out process. I will continue to visit this location for the foreseeable future.