U-Haul of Bethlehem

Went in for propane. Got 3 excuse before he said we are busy. There was no one in line and zero cars in lot. Either staff never got trained or just didn’t want to go outside

Employees are unprofessional, telling customers that there are no trucks available. And a couple of minutes took me to make the reservation online. Definitely, nowadays these employees want to make money doing nothing.

My experience with this location was horrible, two people working at the location did not seem very knowledgable or professional about customer service or standard operating proceeders. We had a reservation # for a certain truck and were informed when we arrived that the truck was not there but “possibly” at one of their other local locations. A “reservation” is to keep that truck for when we arrive, not have it show up late from the previous driver and inconvenience us or have it not at the location we reserved it at. There was no notification of the truck being at another local location. When we tried to get some monetary assistance at the location that did have the right truck, they were unable to have any customer satisfaction help on pricing. Complete waste of time, do not rent U-Haul vehicles from this location in Bethlehem on Stefko Blvd. and confirm the vehicle is ready and waiting before heading to pick up at other locations. They also, only hold the reservation for one hour is what I was told, if you are late they will cancel the reservation and may or may not notify you ahead of time.

Quick and Easy

Muy bien ?