U-Haul of Boynton Beach

Great service the manager she's doing amazing job

I have rented here in the past and it was not easy or took a ling time. This time however was an easy and comfortable experience. I felt like they went out of there way to make sure everyone in the store was attended to. I would definitely recommend this location. The manager has a great crew it shows that she is doing a great job.

I am extremely disappointed with the customer service I received at this U-Haul location. The employees were incredibly rude and unprofessional. When I arrived, I accidentally parked in the wrong spot, and instead of calmly informing me, the employee who works outside started yelling at me. This was completely unnecessary and uncalled for. The entire experience left a bad impression, and I expected better from a company like U-Haul. I hope management addresses this issue, as no customer should be treated this way.

When i got there they had no customers the person at the desk was sitting outside. I had to wait for her to come in. I asked for a return after hours and asked what the procedure was for returns. She said just drop of the trailer. Fortunately my son had rented a trailer from there before and he told me if I did that I would be charged another 20$. I had to check in the trailer. I was not informed of that although I had asked.
Better customer service is needed.