U-Haul of Champaign

They do a good job

the truck front alignment was way off

The service was good and reliable. Made it really easy to pick up car and expectations to be followed.

I recently rented a truck and had an exceptional experience thanks to the professionalism and attentiveness of the team at this location. From the start, the General Manager, Victor, made sure that every detail of the rental process was explained clearly and thoroughly. His expertise and welcoming demeanor set the tone for a smooth and hassle-free rental. Vic’s commitment to ensuring that I was comfortable with every aspect of the rental gave me confidence that I was in good hands.

Eric, another member of Vic's team, was equally helpful throughout the process. He was patient in answering all my questions, including those related to coverage and additional fees. Eric's deep understanding of the policies and transparent approach left no room for confusion, which made me feel well-informed and secure in my decision to book the truck. His attention to detail and willingness to go over the fine print demonstrated an impressive level of customer care.

One of the highlights of my experience was the detailed explanation the team provided regarding the charges. When I had questions about specific costs, Victor and his staff took the time to break down each fee, ensuring I had a comprehensive understanding before making any commitments. This transparency was refreshing and made me feel that they genuinely valued my satisfaction and peace of mind.

Furthermore, the team assisted me in communicating with the company’s finance department, making it easier to understand how each charge applied. Their guidance in handling these details was invaluable, as it saved me time and clarified what could have been a complex process. I greatly appreciated their support, which helped me feel fully prepared to handle any follow-up with the company.

Overall, my experience with Victor and his team, including Eric, exceeded my expectations. Their knowledge, transparency, and dedication to customer satisfaction made all the difference. I would highly recommend this location to anyone in need of a rental vehicle. With a team like this, you can be assured that every aspect of your rental will be handled professionally and with care.

Customer Service was awesome.