U-Haul of Langhorne

Rented a transporter trailer from this location, I rented took it home , there was a problem with the straps holding straps release. I took it back within an hour, and they refused to give me my money. This place is unprofessional, what a joke, I ran it from another place two weeks ago twice and I didn’t have no problem because there’s something wrong with the equipment and then they wanna refund your money. That’s ridiculous. Be careful renting here

Quick service, truck was ready, ordered boxes they were ready to go. Young lady very nice helped bring boxes out to truck. Checking and out was very efficient

super smooth process from truck pickup to return

Would give it 0 stars if I could.

Made a reservation at my closest U-Haul location, but received a notice 2 days before I had to pick up the truck that I needed to go to a different location several more miles away. Normally wouldn’t complain about that, but when the customer pays per mile, that’s a problem.

When I got to the location, the employee didn’t even acknowledge me at first. Just got up from the desk, stared at me, and turned around and walked away. When they got back, they were really no help at all. Literally no eye contact and got verbally annoyed when I asked them to repeat something for me. Also didn’t show me where the truck was, I had to go find it and get it myself.

Truck was not clean at all and had broken parts of the interior. Was told the gas tank was full and that I had to return it 100% full (marked that way on the paper they give you and have sign). However, after I had left, I realized the tank was only 3/4 full. This trip ended up costing me about $100 just in gas to fill back up to 100% full.

Engine light came on in the truck when I was driving. Called roadside assistance and they said not to worry about it if the car was driving okay.

When I went to return the truck (during business hours), I waited in the vehicle at the drop off point for the employee to come out to me, which is what the sign said to do. After about 10 minutes, I look around and see the same employee who had given me the truck the day before sitting at the desk, completely unbothered that I’m there waiting (there was nobody else in the store at the time). I then walk in to the shop, and without even looking up at me from whatever non-work related thing they were doing, they mumble to just leave the key and they’ll email me a receipt later. I go to hand them the key, and again without even looking up and acknowledging me, they say, “just give me the key and you’ll be emailed your receipt later.” I go to hand them the key, and with their head still down, they said, “don’t hand it to me, just leave it in the desk.”

At this point, I’m so disappointed with my service, that I just place the key down and walk out.

What a horrible experience.