U-Haul of New Brighton

My husband ordered and paid - around $500 for a bike rack to be mounted on his car in December of 2024. We are still waiting. Every time my husband calls they don’t have the parts. Today he called and they told him they could do it this Saturday then reversed and said no. They didn’t have parts and they would get back to him. Meanwhile they have been paid and we are not happy with this lack of service and lack of keeping us informed.

The amount of issues I had was unreal. First, I paid for 6 furniture pads which they forget about but still charged me for. Second, you cannot park your car in their lot so you have to park at a local business and according to them 'They probably won't tow you for parking there'. On top of this there is no sidewalk to get there so after you park down the street you have to walk on the side of the very busy Silver Lake Road. In the winter the grass is covered in snow, possibly too deep to walk through, so you have to walk on the busy road while checking over your shoulder to make sure you aren't in danger. Lastly, I was told I could drop off the truck after hours for no additional fee as long as I put the keys in the drop box. Turns out you need to use their app to mark that you have returned the truck. I was not informed of this and was charged an extra $20 'Convenience Fee'. Travis B. was the one who checked me out so be careful if he is the one working if you are going in to rent a truck.

Fuel level was inaccurate from the paperwork I was provided at pickup when I compared it to the fuel level of the truck. I was charged for two gallons even after speaking with an employee and showed them a picture with the level. Also, when I dropped it off I spoke with a different employee and made sure I wouldn't be charged. I was informed by both employees that I wouldn't be charged but the next day when I received my receipt I was charged.

The truck was dirty at pickup and the line was extremely long with only one employee working.

I would not recommend this location.

Well customers service.
Thank