U-Haul of Pompano Beach

If I could give negative review I would! This experience has been the absolute worst and definitely last time I use U-HAUL! This has been the biggest scam I’ve ever had to get out of! They have taken payment, added false charges, cancelled my movers after telling me my payment did not go through, only to make me pay some rando guys and then go back and ALSO charge my credit card. Not able to speak to the same person twice because every number defaults to 800 call center. I’ve opened a report they claimed I hear back to no avail! Steer clear from this place, I’ve filed BBB, and about to contact the attorney general. They also claimed they have no idea who called from their number and took my bank info. SCAM@@@SCAM@@SCAM@SCAM

Upon arrival to collect my truck I was informed that their Booking System was currently Down and they were unable to process my booking.
I informed them that I and my wife required this Truck as booked as we were moving out of our apartment and I was flying out to Australia the next day so this job had to be completed that day.
Following this one of the counter staff informed the store Mgr who immediately went into ACTION and rally the other staff stating we need to find a Work Around and over the following 30 mins they did an truly Amazing job to assist me I have never witnessed in al. of my 20 yrs here in the States simply outstanding as a Owner Business owner I witnessed True Team work!!!!
I would suggest this Team be awarded for stepping up !!
Also suggest that a Manual Work Around procedure be constructed for times like this especially with the state of this Nation when digital online attacks are on the increase.

UHAUL Outstanding Support

They are short handed so you can never reach a live person by phone and they charge you for stuff and never explained why or that there was a charge! Very unprofessional

Worst management ever by Mizzel Campbell. I ordered a trailer hitch a week ahead,& the staff did not place the order.. I asked Mr Campbell for a resolution & his remark was that I can place my own order on Uhaul. Com not taking any responsibility ..After 25minutes of conversation with Mr Campbell and visiting him in person.. He placed the order as it was supposed to a week ago

Rented a van and refilled the fuel to the exact level when I picked it up. Even put in a little extra for good measure. Checked the receipt and I was charged $7.50 and the fuel level was marked as being below the 3/4 line. I am fuming, I took the extra step to make sure the van was returned as expected and I still get burned. I called and asked about it, I was put on hold for 20 minutes and just told to call corporate.