U-Haul of Poughkeepsie

The one employee that I dealt with was brand new and not trained properly. His superior had an awful attitude and they charged me $30 for gas after I refilled the truck to what it was at. Will not be using them again

I rate the General Manager Sharlenet EXCELLENT. Had a couple of hiccups in getting the van and she resolved them all effectively and with full communication there were no surprises.

The van I rented with spotless-literally and rode very well considering I was driving close to 600 miles (300 each way) with my wife it made the trip very well.

In all I highly recommend U-Haul on Route 9 in Poughkeepsie and especially General Manager Sharlenet.

The entire process was stress free and the staff was respectful and courteous. Did I mention the store and the vehicle were both immaculate?!??

I had a lot of trouble getting the lock opened for the early pickup. I followed the instructions and was very careful not to put any pressure on the lock as instructed. I called the 800 number for help and there was a 25 minute wait time, so I hung up and kept trying. I finally was able to get it open. I got in the truck pulled out on to Route 9 and the low fuel light came on showing less then 50 miles until empty. So needless to say I had to get fuel right away. When I returned the truck and said something, the only response I got was that it showed a quarter of a tank of fuel on the gauge. I felt like they didn't have a care in the world about me as a customer.