U-Haul Rv & U-Box of Sun City West

RV Storage - Great customer service. They explained everything thoroughly and made the renting process and paperwork quickly and painlessly.

Great customer service. The young gentleman that checked in my truck was very kind and professional.

Excellent service

One of the most uncomfortable and gross places I've been to in years. The front of the building is shut down but there is no indication of such. You can only see the inside is empty when you park and walk up to the window/door. I walked around the building and ended up going to an entirely different building (both of them have uhaul signs and no indication of which is the front door). The customer service here is awful. Person inside sent me outside to get my dolly. The guy outside told me to go back inside. When I returned the truck later the same day I parked in the return area and walked past a guy to go inside. Once again the lady at the desk sent me outside. I finally got back to my truck and the guy who had been standing there came up to me to check in the truck. No indication prior to that point that the guy was an employee or would be helping me. Finally he went over everything and tried to charge me gas fees when I already had told him I filled up the tank.

All in all this is one of the most uncomfortable experiences I've ever had. The place feels skeezy and creeped me out the entire time, both times I went there. Bad customer service and no explanation of the use of the truck I was renting or the process for any equipment or anything else. I will be going out of my way to go to other locations or use home depot for moving needs from now on.

Excellent service, excellant drivers, wonderful folks with great communication skills. Thank you for all that you do to make moving easier.