U-Haul Storage at East Nob Hill

Very displeased with this location specifically. The person at the counter who handled my pickup could not figure out how to properly hook up the trailer to my truck. I explained to him how to do it, but I was not allowed to assist in hooking up the trailer “due to liability”. 4 phone/video calls, 1 managers help, and 45 minutes later I finally left with the trailer. A 5 min job. Uhaul should stock more than one size of chain and hook for connecting safety chains. Secondly, I am very upset about an additional $200 charged to my card after I left for moving supplies??? I rented a trailer to move a car, not a single word was ever discussed about moving supplies that I never needed. It’s taken me multiple phone calls to figure out what this additional charge was on my card and to get it removed for something I never bought. I was given a phone number for the area field manager who expressed that he would help me and I never received a call back after a week, even after making a follow up call. Unprofessional, and not knowledgeable at all..
I will say the 1-800 customer service team was very helpful in getting the excess charge removed from my card. I will take my business to a different location next time I need to rent a car hauler.

I had nothing but problems at the one on first street with management on first the guy was trying to say I owed a hole month and I always payed them everyone ythe manager didn't like me because I wasn't letting him lie on me and I went as far as

I went to the U-Haul at East Nob Hill and had a pleasant booking for a trailer with, I believe Melissa who was filling in from the Tri-Cities. Later the same day, I had a change of plans and the reservation was easily canceled. The next day I noticed my wallet was missing and after looking everywhere I thought that possibly I had left it at the U-haul business. I called to see if they had discovered my wallet. Jeanette was on the case, searching the entire desk area, the safe, and reviewed the security video. I found the wallet at my son's house as it had fallen out of the car door the night before in the dark. When I called her to inform her the wallet was found, she was outside searching the parking lot for it. I believe she went way above and beyond the Call of Duty and U-haul should be very proud to have a worker of her caliber, they should probably give her a raise before someone else does. I know that I greatly appreciate her devotion to customer service!

Fast but most importantly Friendly service. I like this yakima location and the customer service I received here. Very professional.

Update: moving out of the storage is always a breeze. Leave it how you found it and you should be golden. Staff is so helpful!

Super clean & Safe. Staff is super friendly & helpful!