U-Haul Storage of Beckley

Signing into the app was the only frustrating part of the move. It was very buggy and never seemed to work the same way twice. Sometimes it wanted a password. Other times it wanted two-factor authenitcaion. Sometimes it want to send the 2FA to my phone, other times to my email. Besides that, making our reservation was easy, changing our reservation was easy, check-in at the store was easy, our move was super easy, late-night unattended drop-off was super easy. I hope we don't move for another 20 years, but if we do, I would choose U-Haul.

I scheduled a hitch install and waited 3 weeks. On the day of the install, the mechanic had my car back in the bay a whole 10 minutes and then came back to tell me the bad news. He informed that my car frame was too rusted to trust with a hitch. It was an lame excuse, to be honest. My undercarriage has light rust but is absolutely fine. The problem is this installer didn't want to go through the extra 2 steps of lowering my exhaust to install the hitch. It took me and a friend 1 hour total to install it. This rep should've just been honest and said he was just to sorry to go through the extra steps.

THANK YOU once again! Ragland Rd. U-Haul is the Best!

Awesome experience. I showed up to get a hitch installed, but the installer called in sick. Steve stepped up and sent me to another store so I could achieve my goals. Good job Steve! Thanks!

Great Customer Service