125 Ragland Rd, Beckley, WV 25801
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Signing into the app was the only frustrating part of the move. It was very buggy and never seemed to work the same way twice. Sometimes it wanted a password. Other times it wanted two-factor authenitcaion. Sometimes it want to send the 2FA to my phone, other times to my email. Besides that, making our reservation was easy, changing our reservation was easy, check-in at the store was easy, our move was super easy, late-night unattended drop-off was super easy. I hope we don't move for another 20 years, but if we do, I would choose U-Haul.
I scheduled a hitch install and waited 3 weeks. On the day of the install, the mechanic had my car back in the bay a whole 10 minutes and then came back to tell me the bad news. He informed that my car frame was too rusted to trust with a hitch. It was an lame excuse, to be honest. My undercarriage has light rust but is absolutely fine. The problem is this installer didn't want to go through the extra 2 steps of lowering my exhaust to install the hitch. It took me and a friend 1 hour total to install it. This rep should've just been honest and said he was just to sorry to go through the extra steps.
THANK YOU once again! Ragland Rd. U-Haul is the Best!
Awesome experience. I showed up to get a hitch installed, but the installer called in sick. Steve stepped up and sent me to another store so I could achieve my goals. Good job Steve! Thanks!
Great Customer Service