U-Haul Storage of Cedar Falls

We had a horrendous experience. Pickup went smoothly for the most part. I was shipping a friend's belongings to her. I specifically asked to have her name on all documents to ensure she could pick it up without any hiccups. I then called the store in Iowa to confirm that she could pickup. Unfortunately, that's not what happened. When it arrived in Iowa, she was told she wasnt on anything. The lady working, Jennifer, was extremely rude. They requested that I call in, so I did. She then told my friend, verbatim, she was lucky I had the same phone number or she would be SOL.That they would have kept her things. When she reasonably got upset over that statement. Jennifer said 'I care more about my job than I care about your stuff'. The 'stuff' that was entrusted uhaul to safely ship and return. After paying over $1300 she should have recieved superb customer service. Not be told her belonging don't matter to you. That is part job, is it not? To care about her belongings? Thank goodness I was available to call in to help. Otherwise Im not sure what would happen. Then when Jennifer tried to hook up the trailer she didnt know what she was doing and nearly broke it and messed up their personal vehicle as well. They had to stop her and do it for her. The onlyb issues with unloading were the latches to lock it. They were bent so badly it were nearly impossible to open them. If you don't have help or a way to bend metal, you're screwed. Then when it was dropped back off a few days later the same woman (Jennifer) didnt input it in the system that it was returned. I'm not confident it would have happened had I not gotten an alert a couple days later and called. She admitted that she didnt know how to do it and would let the manager know the following day. To me it sounded like she never even bothered to let anyone know it was returned. It took 4 days from the day it was dropped off, to the day it was put in the system as returned.

Jennifer is awful has no customer service skills, is fully incompetent and either needs a whole lot more training or a new job. The way she talked to everyone involved was fully unacceptable and unprofessional.

Overall our experience was extremely poor, nearly every step of the way. Ubox may be slightly cheaper than their competitors but not enough to make up for everything else. I'm beyond disappointed.

Open 24/7 and Ross, the manager, was always friendly. He was mindful when reading emails and answered all the questions I had thoroughly. I highly recommend this facility for your storage needs.

I'd give it less cause their customer service sucks. My friend was on hold over 30 mins so I called a on my phone and they tried to put me on hold do I called repeatedly.