U-Haul Storage of Lee's Summit

Nice indoor storage.

I had no issues with the actual rental. The problem is with how they went about charging me.
What happened was the “hold” on the money they put on my account when I rented a van went through and took the money out of my account. That isn’t a “hold”, that’s a CHARGE and the employees need to use different wording when they are explaining it.

when I showed up to return the van, I was informed I had to pay the grand total, not just the difference that I owed (65 or so miles I needed to pay). I didn’t know that I would be charged the “hold” and the grand total. Now my account is in the negative because the “hold” hasn’t gone back into my account. The 2 people at U-Haul storefront I talked to said the money should’ve already been in my account but when I called customer service, they said it takes 3-5 business days, which no one informed me about. Customer service gave me an authorization code to give to my banks customer service to release the money early , but my bank customer service had no idea about this and couldn’t help me. Now I’ll get an overdraft fee because U-Haul hasn’t given me back my money

Super clean facility and helpful, friendly staff.