U-Haul Storage of Lee's Summit

Horrible customer service. Tuesday the 28th I had a reservation at 8am. Kylea (I believe her name is) did NOT show up to work to open the store u til 815. At this point there were 3 groups of customers waiting at the door. Then when I went to pay she said she couldn’t accept the type of card I was using. I’ve ALWAYS used this card at U-Haul. So I went outside for 30 min, said I was going to figure something else out. 30 min later I walked back in WOTH THE SAME CARD, used it without showing her what card it was, and it cleared. Just like I knew it would. Got the U-Haul returned it. Then I get a call Saturday morning at 8am while me and my family are sleeping about the remaining charges for extra Miles I had driven. This is not a problem. I expected to pay this anyways because we did drive more miles than we initially thought we were so that is not the problem. The problem is that on the day of they charged my card $50 and And I was told I had a remaining Balance of $78 again for the miles which is fine. However, upon charging my card without confirming the amount for me, she told me it was gonna be $78 but then I got a notification that it was for $128 so then she overcharged my card. She said the $50 that was paid the day of would be reversed. But it’s not pending, it’s fully posted. So it won’t reverse unless the store issues a refund. Not only this, she said “I’m running your card for $78” then ran it for 128. I’ve never had this issue at a U-Haul. We travel for a living so All we have ever used is U-Haul, so with this kind of sneaky stuff and trying to tell me I can’t use a certain card when that’s all I’ve ever used and then it WORKED when I didn’t show her what card it was, and her trying to over charge me twice, is insane. Might look into Penske

Quaint lovely storage facility!
Tucked away in a quiet location off 291 in Lee's summit, behind Genesis Fitness, that you'd never know it was there unless you visitlocation. I adore that feature! It's also extremely cute, super clean, and the friendliest staff ever!

Easy and quick process

Absolutely one of the friendliest most wonderful storage facilities I have ever encountered all enclosed very clean very nice easy access