U-Haul Storage of Sw Portland

The employee (young woman who did not seem to want to be there) behind the desk was brusk and very impersonable - she did not seem to have any customer service skills AT ALL or care about how the customer felt about her or the company.

Made a reservation for a truck and tow dolly. We were called THE DAY before our move to tell us there were no tow Dolly in the Portland area and we would have to drive to Vancouver to get one and they had the wrong truck down for us. This was a huge inconvenience which leads us to not choose uhaul in the future.

My experience at this store was inexplicably poor. I scheduled a hitch install and dropped off my vehicle, a new Rav4 hybrid.

I was called 2.5 hours later by the hitch mechanic saying he would not perform the install. I asked him why, and he told me it was for personal reasons. I asked if I did something to upset him (keep in mind ive never met nor spoken to this individual) and he said no, he was not comfortable working on a new car. I called the regional office and when they called him, he said I was threatening him! I've never this guy but he has to be crazy or on drugs.

I went to the store to get my keys, and when I asked the manager why his tech wouldn't install my hitch they threatened to call the police. I still don't know what I did wrong or why I was treated this way by a business.