U-Pack

I used U-pack to move from New Jersey to New Mexico. On the cost front, they beat out everyone - including me renting a truck and doing the move wholly alone. After car towing, gas, migraines, and rampant hidden costs, U-pack saved me over 2K over renting a truck. It also saved me from having to inflict the discomfort of a rental truck on my cat over a three day drive. U-pack made the move much more tolerable. The customer service was excellent. I did have a little trouble getting the truck picked up, but the storage facility in NM was understanding and worked with me on the pick-up. All-in-all I am very pleased with U-pack, and should I ever move long distance again, they will be my first call.

I am from new mexico and use this moving service to new jersey in teaneck. At first every thing was a smooth sail, trailer arrives in new mexico load my stufs then they shipped it to nj. I need to fly from nm to nj to received it and when I contacted upack their agent named Joan is very transactional, arrogant and unprofessional. The only thing that i asked is to deliver the trailer and she keeps declaring that my trailer is on hold, and they can only deliver it if I instruct the storage facility that i rented to email them jist because of her reason that they might get a parking ticket, however the facility has their own parking space for the trailer whick even the storage peeps got confused why thia upack agent uses that kind of reasoning. Which also makes me flared up and asked for a manager then after few a sudden change that they can send it the next day. Even talked with this agent for an hour which should be that much . I understand their is a process but, this kind of attitude and unprofessionalism act makes a good company goes down. Feel sorry for upack.