U-Pack

Had a great experience with U-Pack on both ends of our move. They were flexible with our schedule in delivering at our destination and the drivers called in advance of delivery.

The ABF drivers contracted by U-Pack on both ends of my move were great. Very responsive and professional. But U-Pack itself seems relentlessly incompetent.

On the U-Pack website, they show two cross sections of their cubes, one that appears to be a cross section from the back, and another unlabeled cross section that I assumed was a map view (looking down on the horizontal plane). Based on those cross sections and the fact that the phone agents were constantly referring to the cubes as '8 footers', I assumed that the 8-ft dimension was the length of the cube. It's only when you drill down into your move plan that the cross sections are properly labelled and you can see that the 8-ft length is along the VERTICAL. So if you have a long couch, you have to transport it on its end, which really weakens its frame. My advice to U-Pack is to lose the unlabeled cross sections and replace them with the properly labelled ones provided in the move plans so that clients will know exactly what they're dealing with.

Another piece of U-Pack incompetence occurred when the cubes arrived at their destination and nobody bothered to inform me. I contacted U-Pack and they assured me that the local ABF freight people would call me about dropping the cubes at my destination, but after 5 days and no word, I finally called ABF. They said that there had been a 'hold' on the cubes for five days because of failure to make payment. Yet U-Pack had a perfectly good credit card on file that they never bothered to run after I added 3 cubes to the move. So I lost 5 days because the clowns at U-Pack couldn't be bothered to do their freaking jobs. For whatever reason, U-Pack is not effectively communicating with ABF and leaving it to the client to figure out what's going on, from hundreds of miles away.

U-Pack also forgot to tell me that they could only drop 4 cubes at a time at the destination, so if you use more than 4 cubes you have to unload them and then wait until ABF can drop the remaining cubes. This is a real problem if you've hired professional movers to unload the cubes because they're on the clock. Luckily, my unloaders were located close to the ABF facility, so drove there first to unload the one cube that hadn't been dropped, before heading to the destination where they unloaded the rest of the cubes. But because of U-Pack's failure to tell me about the 4-cube limit, I had to bear the costs of the additional travel time.

Next time, I'll either use PODS or go completely DIY and rent a U-Haul truck. At least PODS and U-Haul don't misrepresent the lengths of their containers, don't put unnecessary 'holds' on your containers because they've failed to run your credit card, and don't forget to tell you that there's a limit to the number of containers that can be delivered at the same time.

The ABF drivers contracted by U-Pack on both ends of my move were great. Very responsive and professional. But U-Pack itself seems relentlessly incompetent.

On the U-Pack website, they show two cross sections of their cubes, one that appears to be a cross section from the back, and another unlabeled cross section that I assumed was a map view (looking down on the horizontal plane). Based on those cross sections and the fact that the phone agents were constantly referring to the cubes as '8 footers', I assumed that the 8-ft dimension was the length of the cube. It's only when you drill down into your move plan that the cross sections are properly labelled and you can see that the 8-ft length is along the VERTICAL. So if you have a long couch, you have to transport it on its end, which really weakens its frame. My advice to U-Pack is to lose the unlabeled cross sections and replace them with the properly labelled ones provided in the move plans so that clients will know exactly what they're dealing with.

Another piece of U-Pack incompetence occurred when the cubes arrived at their destination and nobody bothered to inform me. I contacted U-Pack and they assured me that the local ABF freight people would call me about dropping the cubes at my destination, but after 5 days and no word, I finally called ABF. They said that there had been a 'hold' on the cubes for five days because of failure to make payment. Yet U-Pack had a perfectly good credit card on file that they never bothered to run after I added 3 cubes to the move. So I lost 5 days because the clowns at U-Pack couldn't be bothered to do their freaking jobs. For whatever reason, U-Pack is not effectively communicating with ABF and leaving it to the client to figure out what's going on, from hundreds of miles away.

U-Pack also forgot to tell me that they could only drop 4 cubes at a time at the destination, so if you use more than 4 cubes you have to unload them and then wait until ABF can drop the remaining cubes. This is a real problem if you've hired professional movers to unload the cubes because they're on the clock. Luckily, my unloaders were located close to the ABF facility, so drove there first to unload the one cube that hadn't been dropped, before heading to the destination where they unloaded the rest of the cubes. But because of U-Pack's failure to tell me about the 4-cube limit, I had to bear the costs of the additional travel time.

Next time, I'll either use PODS or go completely DIY and rent a U-Haul truck. At least PODS and U-Haul don't misrepresent the lengths of their containers, don't put unnecessary 'holds' on your containers because they've failed to run your credit card, and don't forget to tell you that there's a limit to the number of containers that can be delivered at the same time.

We moved across the country (NJ to NV) and used U-Pack exclusively. From start to finish, they were helpful, flexible, and professional.

In NJ when the Relo Cube was dropped off, the driver overheard me worrying to my husband about whether we should have another cube. The next morning, the dispatcher called and offered to bring out another cube because the driver had mentioned it. We were so grateful for him taking the extra step and bringing the cube out the next day.

We used two cubes to move the bulk of our possessions. We kept them at the ABF facility until we were ready to pick up the possessions in a moving truck. The cube was ready and waiting for us when we got there.

We used another cube to move the last of possessions once our house in NJ sold. This cube was kept in storage until we had a house in NV. Once again, the experience was smooth, easy and painless. They kept the cube in storage for two months until we were ready to have it delivered.

Not only was U-Pack affordable, but everyone we dealt with was friendly, professional, and reliable. U-Pack did everything they said they would do. We were very happy and would highly recommend using U-Pack for moving.

Not only do you have the flexibility to use the Relo Cubes (which allow you to pack in way more than you might think at first glance), but you could also use a truck if you needed it. I also like that you only pay for what you need, don't need to use a deposit, and can track your possessions on their website. Plus they were less expensive than other options we researched (such as PODS).

U-Pack combined the best of DIY moving but removes the painful driving part. No way were we going to haul out stuff across the country in a questionable moving truck! Highly recommended!

We moved across the country (NJ to NV) and used U-Pack exclusively. From start to finish, they were helpful, flexible, and professional.

In NJ when the Relo Cube was dropped off, the driver overheard me worrying to my husband about whether we should have another cube. The next morning, the dispatcher called and offered to bring out another cube because the driver had mentioned it. We were so grateful for him taking the extra step and bringing the cube out the next day.

We used two cubes to move the bulk of our possessions. We kept them at the ABF facility until we were ready to pick up the possessions in a moving truck. The cube was ready and waiting for us when we got there.

We used another cube to move the last of possessions once our house in NJ sold. This cube was kept in storage until we had a house in NV. Once again, the experience was smooth, easy and painless. They kept the cube in storage for two months until we were ready to have it delivered.

Not only was U-Pack affordable, but everyone we dealt with was friendly, professional, and reliable. U-Pack did everything they said they would do. We were very happy and would highly recommend using U-Pack for moving.

Not only do you have the flexibility to use the Relo Cubes (which allow you to pack in way more than you might think at first glance), but you could also use a truck if you needed it. I also like that you only pay for what you need, don't need to use a deposit, and can track your possessions on their website. Plus they were less expensive than other options we researched (such as PODS).

U-Pack combined the best of DIY moving but removes the painful driving part. No way were we going to haul out stuff across the country in a questionable moving truck! Highly recommended!