U-Pack

Great customer service!! I was able to get my UPACK delivered on time. The process was very simple. I usually haul my own household goods. But, I wanted to try to use a carrier. I compared prices and the time it would take before I received it. My household goods arrived earlier than expected and enabled me to get moved in my new home the next day. Despite the cost, it was well worth it! I wasn't rushed to unpack and had more than enough time to get everything unloaded. The best thing was not having to pay until the household goods were ready to ship out to my home. If I had to, I would do it all over again.

Watched the videos on Youtube before booking which we're super helpful. Love that they don't take payment until they pick up (wouldn't book with anyone that requires deposit given prevalence of scam movers) and you have flexibility in canceling or moving dates. Everything was super easy from there. Only Cons: The ramp is a bit steep and delivery date is inherently variable given their model but totally fine with us for how much cheaper they were compared to other pod services.

I recently moved across country from NJ to WA, about as far of a move as you can make. I used a UPACK Relocube, with the 'load at transit center' option (I was moving out of a storage unit, as opposed to an apartment or house), and delivered to my new apartment. I had a small amount of stuff: 1 person, 1 bedroom apartment worth of stuff (700 sq ft), but no furniture.

The “load at transit center” was very simple: show up with loaded truck; unload into Relocube; lock it; done. This Relocube option was PERFECT for me!! When I arrived at the transit center and saw the size of the box, I was a little concerned, but I wasn’t factoring in how much vertical space there is (8 ft), and it’s very easy to pack securely with little movement. Plus, with no furniture, there is no reason one cube shouldn’t work.

My Relocube arrived on time and intact right to my front door. In fact, the only thing that broke during the move was 1 single ceramic kitchen item, which frankly wasn’t packed correctly by me. Every employee I encountered was very friendly and helpful. For how far my move was, and the amount of stuff I had, I was very satisfied with the final price. No hidden fees or price changes. Since the first day I called and received an estimate, the price has not changed which is extremely rare these days. I cannot say enough great things about this service and will definitely be a return customer for my next move. I just might need more cubes next time lol!

After researching various options for our long-haul move, we selected U-Pack. We are satisfied with the experience and have no regrets about our selection. U-Pack offered the best value for our situation.
(1) We had time to prepare for our move and wanted to pack our own belongings.
(2) We had friends who volunteered to assist us with loading the U-Pack trailer.
(3) We did not need to put our belongings into temporary storage but could utilize their door-to-door pick-up and drop-off service.
(4) We were able to hire experienced unloaders at our destination at a reasonable price.
(5) U-Pack was able to accommodate our desired drop-off and and pick-up dates.
(6) The size of the U-Pack trailer (27x8x9 ft) was a bit larger than most other options we identified. We needed the extra space.

The only slight negative was that U-Pack missed their original drop-off time (8 AM-noon) by a few hours (approx. 3 PM). This didn't impact us since our plan was to begin loading the trailer on the following day.