U-Pack

We rented a 28ft u-pack for our 2650sqft house, paid for a month of storage and had it delivered to its new location. I went with U-Pack versus other brands due to the price point and what they offered. I really needed something this size, with storage and delivery. The customer service and delivery people were awesome. The trailer itself needed some TLC. It had a big patch on the roof that ultimately ended up leaking and ruining some of my things, but in the fine print it does state basically not to expect it to be completely sealed so I couldn’t be upset with them. I did have a couple of things broken in transit, nothing major, could have just been poor stacking during loading. The biggest thing I would have appreciated is communication about when the trailer was secured into storage and when it left. I had to call and make sure it had arrived and I had assumed I would have gotten notified of its arrival. Overall I was happy with the service and will use them again, I’d maybe ask them to find me a trailer with not as much roof damage if possible.

We have used U-Pack for 2 long distance moves. They never disappoint! Communication is exemplary, punctuality is stellar, and the level of professionalism is exceptional!

Very well organized, helpful no matter who you talk to, on time and careful moving stuff. I had a great experience with the people in Minneapolis and in Austin when I moved in May. Highly recommend and love that you can get a quote from the website!

We just used UPack to move furniture from Georgia to Rural Downeast Maine. The initial contacts with sales/ customer service were very helpful and professional, but the process all seemed a little too good to be true and seemed like too many things could go wrong. My delivery and pickup on the Georgia end went flawlessly, so I really felt like something would go wrong on the VERY rural Maine end. The Maine end was slightly trickier, everything had to be done by phone and it got transferred to a different delivery company than we were initially told. In the end though even that went very well- we arranged with the shipper for a same day pickup so as not to inconvenience our neighbors so the truck was delivered at ten, we unloaded, and they pulled it after lunch. Could not be happier.