U-Pack

Overall, we liked using U-Pack/ABF Freight to transport our belongings from CA to IN. For the most part, no major items arrived damaged (we’re still unpacking boxes) and the shipped trailer actually beat us to the destination by arriving to our new city in 4 days. We also liked the tracking feature they offer and each driver we met was extremely nice and helpful. However, the ABF dispatch in Fontana, CA wasn’t great at setting expectations and kept misadvising us as to exactly ‘when’ the driver would be dropping off our trailer the first time. We kept being told “they’ll be there within the hour” or “they’re on their way now and will be there within minutes”. Yet unfortunately, the driver didn’t arrive until well outside the estimated drop-off time and we spent most of the day waiting around for them in vain. Didn’t really feel like our time was valued that day. Glad that our other experiences with ABF were a lot better. *Tip for all future movers: To prevent the likelihood of black grease or dirt getting on your belongings, put down some Ram Board paper on the floor of the trailer. You can find it at Lowe’s, Home Depot, etc. We received this tip from someone and it worked wonders. We also cleaned the inside walls of the trailer before loading it with our things.

Terrible service. U pack does not honor their time commitments and do not inform if their delivery/pick up is getting delayed. Service is very slow. Do not recommend this at all.

Very good communication throughout. Excellent value. It's just like U-Haul (meaning you are responsible for packing), except you don't have to drive, and while it costs more than U-Haul, it's not as much more as you'd think - far cheaper than most moving companies, and their service is still great. Highly recommend.

I highly recommend U-Pack. The cubes were delivered when stated. They were prompt and courteous at every step of the move. The packing and unpacking took a little longer than anticipated, but that did not create any problem with U-Pack. The delivery did take 2 days longer than originally stated, but that was not a significant problem. It would have been helpful if information concerning the type of internal tie-downs was given since I purchased nylon rope initially but bungy cords were more appropriate. The capacity of the cubes was greater than I anticipated, so there was no difficulty having sufficient space for the items I was moving, plus a few items which I moved just because of the additional space. I would recommend U-Pack to anyone making a move because they were professional, convenient, courteous and made the move very successful.

Had a good experience overall. There were 2 things that keep me from giving 5 stars. They are:
1. The bulkheads had bent medal rods that made putting them up difficult. And then trailer door was bent too which made closing the trailer challenging.
2. We moved in February. Our trailer got stuck in transit fir a couple extra business days. This was due to ABF getting overbooked. My guess is they were overbooked from various third party companies booking all at once. They told me they had as much freight as they do in the summer. So they were falling bet I d schedule. I felt it a little unprofessional to allow themselves to get overbooked.

Despite these 2 things, I would still say I had a good experience. Everything else went smoothly. We did use our own straps which are pretty much necessary. Things would have for sure broken without them. And you need 2 locks for the bulkheads and an exterior lock of your own.

Would use them again.