U-Pack

The move from Louisiana to Michigan went great. The reason I am giving 3 stars is due to the fact when I set the move I was informed that they do not deliver where I was moving. Once I got my household goods to the city, the receiving place informed me that they could have delivered, but it was too late to have them do so. So I had to unload at the center and make many trips. So if you use U-pack, call the receiving city if you were told that they do not deliver to your city to find out first.

U-Pack was great to book with and it was a service I was excited to use for my family and I to move across the country. However, mother nature threw out a curve ball and flooded out the town we live near. U-Pack distribution called us in the morning and said they wanted to deliver the trailer early. We told them that they have to take a south route to get to us. We got a call from the driver an hour later saying he can't get to us. When I asked the route he took, he tried to drive through the flood zone. He said there was nothing he could do and my alternate route was too far out of the way and his supervisor won't allow it. We called U-Pack back up and they called the distribution center supervisor AND manager and they both said they won't drive out to us because of an 'Act of God'. I explained to them that the town is flooded but that I live in a high elevation area and no where near the flood, nor will we be at risk of flooding. They still didn't want to accommodate us. I even offered to pay the extra time and expense to drive the detour, still nothing other than a hard NO. I've been on the front lines with COVID and know what challenges are. We never said no, and always found a way. It's a shame that these guys at the distribution center can't 'find' a way. The only other solution they recommended was that I rent a moving truck, pack up my house, drive it to the distribution center, and then load it into the U-Pack trailer. If I can drive to them, why won't they drive to me? All I can say is shame on you U-Pack for leaving me stranded six days out from having to move!!