U-Pack

I would give zero stars if I could. This company is highly unprofessional and not at all dependable. They have been delaying my delivery date so many times. My truck was supposed to arrive last week. I am still waiting for it to arrive. Every day I call them and they say that it would arrive tomorrow. We have movers scheduled to help us unload the truck and we have had to cancel multiple times.

Update 7/25/2022: Upack customer care reached out to me and offered me a discount for the inconvenience caused which I appreciate!

I was really hesitant to use a service like this because of some of the ratings, but I had a really positive experience. I had wanted to get the Relocube instead of the trailer, but their Relocubes were out of stock in my area for the dates I needed them. The customer service assistant got me the trailer instead, though, and it tured out to be a much better deal anyway and took a lot of worry out of the equations because I would have more than enough space if I needed it and I only paid for what I used. Loading the trailer ended up taking much longer than anticipated, and they were very accomodating in extending the pick up time (I also got the trailer on a Friday and they don't pick it up on Saturdays or Sundays - so if you have a lot of stuff to load get it delivered on a Friday and you get two extra days to load it for free). We were very diligent in tying things down and wrapping furniture in moving blankets to ensure our items were safe. We also moved in the middle of winter, so we weren't too worried about water damage.

I paid for the guarenteed delivery day (an extra ~300 some dollars) and it didn't get delivered on the guarenteed day due to inclimate weather. Which is one of the things they don't cover with the guarenteed delivered. They did at least refund the money I spent for the guarenteed delivery and offer to pay for any hotel rooms, air matress purchases - any purchases I had to make due to the trailer not being there on time. We didn't spend money on those things, but I did have to buy new parking permits due to the truck not being there when they said it would be and they covered th costs for that. Once it arrived, we found that nearly everything made it safely - even a 40 gallon glass fish tank that I didn't think would make it. One wooden shelf got a corner chipped off of it (one I didn't wrap in a blanket) and another cheap wooden shelf got a dent in the side (that I put in a very bad place). Everything else made it in surprisingly great condition.

All in all, I'd use UPack again if I needed to make another cross country move. Everyone I talked to, from people at UPack to truck drivers and dispachers with ABF, was friendly and helpful and my stuff made it here in one piece (morso, in good condition). I think the experience you have with UPack has a lot to do with how well you pack your own things inside of the truck or Relocubes.

Extraordinary customer service, flexibility, value, & ease. I doubt I will ever move without using U-Pack. Thank you!