Unite Van Lines - Moving Company

Never use United Van Lines. They are just a front to take your money and hire another company to pick up your belongings. Too the moon movers. They lost and damaged precious items that can’t be replaced. It was Pennie’s to the dollar for replacement.. Worst moving company annd experience ever!!

After five previous moves, we were looking forward to a smooth transition to our forever home. We chose United Van Lines, expecting the best coverage and a hassle-free experience. Our quote was $6,061.11 for a move from Hampton Roads to North New Yory State. However, the issues began when we struggled to secure a moving date. Despite numerous inquiries, we were only informed on February 5th that our belongings would be delivered the next day, coinciding with our house closing. The mover informed us that he 'wanted to go home' and would not change the date. So we informed the movers we would be done with the closing by the afternoon. This is when the movers told us they would only be able to delivery our belongings on the morning of February 6th and not in the afternoon. We were surprised by this as we are aware of United Van Lines' Delivery Date Guarantee policy. We were under the impression our belongings had a guaranteed delivery on the date that was provided to us, February 6th. With a lot of back and forth between the movers and closing office, neither would budge on the timeframe. The movers told us if our belonging could not be delivered at the house by 8am on Feb 6th we would have to get a storage unit. So we had to pay an additional cost to rent a storage unit and pay for a different local moving company to move our belongings out of the storage unit and to our home later that day, which cost $1500. We have had nothing but issues since our move, we have several items that are broken and can't be repaired, only replaced. Also, several items were taken apart by the movers, and we still cannot find the pieces to those items after 5 months of searching. We only requested a refund for the furniture that was unrepairable and were given just $69 despite the furniture being worth over $1000 and is still having to buy replacement parts for the pieces that are missing. This experience was awful, we feel cheated and lied to. This is by far the worst moving experience we have ever had.
**UPDATE** The reply from the owner is just the normal customer service number for United Van lines. Please don't reply to make it seem the company actually is making an effort to help when it is not. You could have easily asked for my phone number, email or United Van line order number to truly assist, and you did not. Calling that number will only get you to the usual customer service rep who will have no ideal what you're talking about and send you through the same old call loop to pass you around until you either hang up or someone tell you they can't and won't help you and then you hang up.