UNITS Moving and Portable Storage of Northwest Chicago

This facility cancelled on us the day of our move in citing broken equipment that meant they couldn’t delivery our unit to us. No one seemed to be able to answer our questions at the corporate office and we had to call them back when they said they would call us with an update. This was a very disappointing and costly experience with this facility that left us out hundreds of dollars to make arrangements to go get the unit ourselves and pay for alternate transportation. The only reason it’s not a one star review is because of the young man at the facility who was extremely helpful and accommodating while we loaded up our truck.

DO NOT STORE HERE - TOM IS NO LONGER THE MANAGER - OWNER CHANGE

I have used UNITS for over 5 years. Tom was the absolute BEST employee of any business I’ve ever dealt with. He was extremely friendly, accommodating, and kind hearted.

I recently tried to access my pod (havent been to it in years) and i was told Tom was no longer employed there. The corporate lady was extremely rude, sarcastic, and disrespectful. She would not accommodate me accessing the pod due to “only one employee for the entire facility, who is also the driver” and then hung up on me when i suggested they hire more people. I have no idea how im going to get to my unit since they “have no one available to retrieve the pod”. DO NOT STORE HERE! TOM IS NO LONGER THE OWNER/MANAGER.

STAY AWAY!!! Tom was ok to work with. However he left his UNITS franchise and they have been a nightmare to work with, since the accounts are now being handled by the corporate office. They have not picked up the storage unit from my property for a week despite many phone calls and promises it will be gone “tomorrow”.

Tom and his staff were great to work with. Extremely professional and responsive! Great experience using UNITS!!

These guys are great! Super friendly and easy to work with! Highly recommended!