UNITS Moving & Portable Storage

We've used UNITs a couple times now. Once for a week long storage and now for 6 months for 2 16' foot units. Both times they've been incredibly responsive and helpful. Not a single item was damaged and the units were placed and picked up as if by magic. THANK YOU!!!

Finding Units was a stroke of luck—so helpful and easy to work with. Dan was great at helping coordinate my moves. Definitely recommend!

Update: My experience with their customer service was mixed. They are receptive to schedule your container and service according to your needs, but be sure to read your contact thoroughly before signing. Plans change and in the contract it states you may be subject to a $300 termination fee. I called less than 24hrs after scheduling and a week prior to the service start date and was told I needed to provide notice via email and would be subject to the cancellation. It was only after I left a bad review that they called me back to say that they *might* be able to waive the cancellation fee *if* they found another renter and If I would take down the bad review. The service rep also seemed confused as to why I was critical of them when, in his words, they hadn’t provided a service yet.. which is exactly the point being a $300 cancelation fee before any service had really been conducted and the cancellation fee was never discussed during the initial coordination or even when I called to cancel. Sorry, but in my book that does constituent piss-poor customer service. They were more concerned about getting a bad review and were almost belligerent in insisting I take it down. Perhaps they should look at being upfront and not have absurdly high hidden fees. Proactive customer service is always more effective than retroactive approaches. Also, note the email for correspondence is not evident on their website but I found it on page two of the contract. In the end, they did waive my cancellation fee, and I will concede to the experience being average which is being generous — though admittedly it was in the contract. So read the fine print before signing.

Great stuff and communication normally! Today. I did not feel like I received the service I was accustomed to. I think we both were a little off our games, as
I was impatient and Dan miscomunicated with me as he was covering for someone else. It worked out and I was able ro meet my deadline.

Will definately use them again.

Barry

Units has been super responsive, prompt, and easy to work with. They pick up and deliver in a timely manner and the drivers are always wearing masks and keeping social distance. Awesome job!