Universal Services

We recently moved from an apartment in Pewaukee and a storage locker in Lannon to Grafton. We had 4 movers. They had to go up and down 20 steps at the apartment every time they got more boxes and furniture. Then when we got to our new house, they couldn't drive on the driveway because we had new concrete. They were amazing! Nothing broken, nothing scratched. They knew all the tricks to get everything in the house seamlessly. I would definitely recommend Universal Services, and if we ever move again, will be using them!

Update: the owner, Nikki, took the extra step to not just read this review, but called me personally to ask what could be done to satisfy me. It was apparent how much pride she takes in her business and how much my dissatisfaction hurt her. For that level of care alone, I can now recommend Universal Services.

Terrible experience. Arrived late after giving us 1 day’s notice they were unilaterally moving our appointment up 90 minutes early. Damaged property in a 2 mile move. Lied about when they began charging (it’s from when they leave their office to when they return). Embellished travel times that were over-estimates by 50%. When they charge $200/hr, that’s important. Horrible business. If you can find honest movers, hold onto them with both hands. Universal Services isn’t it.

I’ve worked for a variety of senior communities over the years and the go to moving company I recommend is Universal Services! The positive experience starts with Jody and goes through to the rest of the office staff and straight to the individuals moving the items. The customer service, top notch care and respect given to the older population is why they are the first name that comes to mind when I hear a family is in need of a mover! Call them first!