Universal Van Lineas

I have done 3 relocation moves and this has been the worst experience. Damaged items, lossed items, claim process requiring receipt for 5 year old furniture. You research and show what comparable furniture cost and that is not good enough, They get your merchandise wet in storage and then have the audacity to say I must not have cleaned my freezer so it got mold! To top it all off they are not proactive or responsive, I have to keep following up. This has been going on since August. You would think this was a $700 move instead of the $17k they collected. Beware, call someone else unless you like drama.

I used Universal Vanlines recently and was very surprised to see the other reviews . My experience was all positive from start to finish.
The day of the move the movers showed up on time and we're very polite quick and efficient .
I will definitely recommend this company to family and friends .

We hired Universal Van Lines to help with our move on 8/27, they said they would be there between 3-5pm. On the day of the move, they informed us around noon that they were running behind and would not be able to make it until closer to 5, ok, no problem. At 4:30, they called and told us they were running later, and would not be coming at all and the soonest they could rebook us would be on Sunday. We were closing on our home THE NEXT DAY and had to be out by morning. We asked, begged, and pleaded that they help us in some way but offed ZERO options other than a 'Too Bad' and 'We can book you on Sunday'. They wouldn't come later, and they wouldn't come the next morning. A moving company should understand that rebooking a move 3 days later is completely UNACCEPTABLE. Not only would they screw us over, but mess up everyone else who has scheduled around THIS move.. Us, other buyers, other sellers, lawyers, and family and friends who planned for all of this to happen on the day agreed on. Yay, they gave me back my $100 deposit...how nice of them... how about the extra $3000 I had to pay to book another moving company last minute (literally), for the next day. I am very disappointed in Universal Van Lines, they way they handled the situation, and their lack of compassion and willingness to help a customer in which they screwed over. I have tried to get a hold of the owner of the company to discuss this matter, but no one on the staff will help me in this way either. Unbelievable. Not to mention going through all of this with a 3 day old baby. Stay FAR FAR away.

Service of this moving company was great until we actually had to move. David was very nice on the phone while making the reservation. The day of our move came ( May 31, 2013) and the problem surfaced. Our move was supposed to start between 3pm-4pm and David called me at 2pm to tell me the movers will be 4 hours late, so 7pm, maybe later. We were pretty upset because it was one of the hottest days, we have a newborn baby and we had so many more things to get done that this really messed us up. Well, we got kinda over it and waited the 4 hours. We actually started to move our boxes ourselves downstairs so the movers just had to put them in the Truck. 7:20pm the movers showed up and I called David to let him know. I also asked him what he could do for us to make up the lost time. Phew was that a mistake. He completely changed his nice attitude and became the meanest and most unprofessional person I have encountered in a very long time. He screamed at me and told me it is what it is and I can take it or leave and he could call his movers to just leave us. Oh yeah he offered me to take off $20.00 but I kindly declined.

In the end its not so much about the 4 hour delay, we got over that pretty quick, things happen its more about the way he spoke to me and made me feel I am the one that messed up. Thats not the way to go and because of that I would never recommend this moving company to anyone. The guys however who did the job were very, very fast and the main guy was actually friendly and had an interest to help us. The other two cracked a smile after my husband gave them a nice tip....!!

Anyway, I hope this company will read this review and revisit their customer service skills.