University Moving and Storage

Arrived within the first hour of the window provided. Worked quickly and quietly. Provided detailed receipt and took a little extra then what was originally estimated. I also felt very safe being there alone.

Arrived within the first hour of the window provided. Worked quickly and quietly. Provided detailed receipt and took a little extra then what was originally estimated. I also felt very safe being there alone.

5 stars for movers at both ends and management team.
2 stars for move coordinator
We used University Movers who are part of American VanLines for our interstate move.
The salesperson came twice to our residence to give and fine tune the estimate. We were also provided with a move coordinator. We felt very comfortable with all these upfront arrangements.
On the day of the move, the movers who were supposed to come in American Van lines semi-truck at 10 am, did not show up. Yes, the weather was bad. The coordinator did not proactively communicate with us. We had to call/msg many times and he kept saying they were coming. Finally at noon, we almost gave up as we had a flight to catch the next day and didn't see how they could complete the move. Suddenly after noon we had 3 guys show up in unmarked small track saying that they were picking up the load to take it to a warehouse. We were not comfortable with this. We escalated saying we are cancelling this move and looking for someone else.
At that point the senior management person called us and assured us that these movers are legit, and they will ensure our move is smooth from this point onwards. After some discussions we felt more comfortable with this senior manager and expressed that the track will not fit all our load. The 3 guys quickly started working. They were very efficient and continuously worked till late in the evening. The load did not fit. The senior manager was constantly in touch with us. He said he will personally come the following day morning and complete the move before we leave for the airport. Because of his assurance, we felt more comfortable. Next day he came personally and completed the rest of the load. The elliptical workout equipment was not able to be moved without disassembling, he had a 3rd part vendor come to do this at their expense. We appreciated it.
All the load was kept in the warehouse for 4-5 days before it reached our new home.
We were kept in constant communication by the senior manager on the delivery date and ensured that all the loads will come as planned. The driver came with 2 other guys to unload into the new home. He was extremely efficient and did an amazing job of unloading everything as planned, setting up all the furniture and put the boxes in the right room as we had labelled.
After the initial hiccup, everything went much smoother. Movers at both ends were extremely professional and knowledgeable. Plus the senior management team ensured all went well. There were no major issues with the load, we had a few broken items for which we have filed for claims. Also, the weight was little less than what was estimated and we are expecting some refund on this like they said it would happen.
They are a good moving company but could have communicated better at the beginning to reduce customers’ anxiety and stress. I am also expecting the claims to be processed plus refunded for the less weight. I am not sure how this will work and if they will keep to their side of the bargain.
The movers at both ends were extremely professional, deserve 5 stars, similarly the management team – Tony and Kevin showed true leadership and was on top of everything once they got involved, called us often, communicated by email and messages. We truly appreciate this.

5 stars for movers at both ends and management team.
2 stars for move coordinator
We used University Movers who are part of American VanLines for our interstate move.
The salesperson came twice to our residence to give and fine tune the estimate. We were also provided with a move coordinator. We felt very comfortable with all these upfront arrangements.
On the day of the move, the movers who were supposed to come in American Van lines semi-truck at 10 am, did not show up. Yes, the weather was bad. The coordinator did not proactively communicate with us. We had to call/msg many times and he kept saying they were coming. Finally at noon, we almost gave up as we had a flight to catch the next day and didn't see how they could complete the move. Suddenly after noon we had 3 guys show up in unmarked small track saying that they were picking up the load to take it to a warehouse. We were not comfortable with this. We escalated saying we are cancelling this move and looking for someone else.
At that point the senior management person called us and assured us that these movers are legit, and they will ensure our move is smooth from this point onwards. After some discussions we felt more comfortable with this senior manager and expressed that the track will not fit all our load. The 3 guys quickly started working. They were very efficient and continuously worked till late in the evening. The load did not fit. The senior manager was constantly in touch with us. He said he will personally come the following day morning and complete the move before we leave for the airport. Because of his assurance, we felt more comfortable. Next day he came personally and completed the rest of the load. The elliptical workout equipment was not able to be moved without disassembling, he had a 3rd part vendor come to do this at their expense. We appreciated it.
All the load was kept in the warehouse for 4-5 days before it reached our new home.
We were kept in constant communication by the senior manager on the delivery date and ensured that all the loads will come as planned. The driver came with 2 other guys to unload into the new home. He was extremely efficient and did an amazing job of unloading everything as planned, setting up all the furniture and put the boxes in the right room as we had labelled.
After the initial hiccup, everything went much smoother. Movers at both ends were extremely professional and knowledgeable. Plus the senior management team ensured all went well. There were no major issues with the load, we had a few broken items for which we have filed for claims. Also, the weight was little less than what was estimated and we are expecting some refund on this like they said it would happen.
They are a good moving company but could have communicated better at the beginning to reduce customers’ anxiety and stress. I am also expecting the claims to be processed plus refunded for the less weight. I am not sure how this will work and if they will keep to their side of the bargain.
The movers at both ends were extremely professional, deserve 5 stars, similarly the management team – Tony and Kevin showed true leadership and was on top of everything once they got involved, called us often, communicated by email and messages. We truly appreciate this.

5 stars for movers at both ends and management team.
2 stars for move coordinator
We used University Movers who are part of American VanLines for our interstate move.
The salesperson came twice to our residence to give and fine tune the estimate. We were also provided with a move coordinator. We felt very comfortable with all these upfront arrangements.
On the day of the move, the movers who were supposed to come in American Van lines semi-truck at 10 am, did not show up. Yes, the weather was bad. The coordinator did not proactively communicate with us. We had to call/msg many times and he kept saying they were coming. Finally at noon, we almost gave up as we had a flight to catch the next day and didn't see how they could complete the move. Suddenly after noon we had 3 guys show up in unmarked small track saying that they were picking up the load to take it to a warehouse. We were not comfortable with this. We escalated saying we are cancelling this move and looking for someone else.
At that point the senior management person called us and assured us that these movers are legit, and they will ensure our move is smooth from this point onwards. After some discussions we felt more comfortable with this senior manager and expressed that the track will not fit all our load. The 3 guys quickly started working. They were very efficient and continuously worked till late in the evening. The load did not fit. The senior manager was constantly in touch with us. He said he will personally come the following day morning and complete the move before we leave for the airport. Because of his assurance, we felt more comfortable. Next day he came personally and completed the rest of the load. The elliptical workout equipment was not able to be moved without disassembling, he had a 3rd part vendor come to do this at their expense. We appreciated it.
All the load was kept in the warehouse for 4-5 days before it reached our new home.
We were kept in constant communication by the senior manager on the delivery date and ensured that all the loads will come as planned. The driver came with 2 other guys to unload into the new home. He was extremely efficient and did an amazing job of unloading everything as planned, setting up all the furniture and put the boxes in the right room as we had labelled.
After the initial hiccup, everything went much smoother. Movers at both ends were extremely professional and knowledgeable. Plus the senior management team ensured all went well. There were no major issues with the load, we had a few broken items for which we have filed for claims. Also, the weight was little less than what was estimated and we are expecting some refund on this like they said it would happen.
They are a good moving company but could have communicated better at the beginning to reduce customers’ anxiety and stress. I am also expecting the claims to be processed plus refunded for the less weight. I am not sure how this will work and if they will keep to their side of the bargain.
The movers at both ends were extremely professional, deserve 5 stars, similarly the management team – Tony and Kevin showed true leadership and was on top of everything once they got involved, called us often, communicated by email and messages. We truly appreciate this.